Booking & Service Transparency Note

TGA Tour and Travel LLC — DBA: Marefat Pilgrimage

Our commitment to transparency

The Company does not guarantee the availability, pricing, or performance of any third-party travel services.

TGA Tour and Travel LLC is committed to providing professional, transparent, and reliable travel services.

We believe that clear communication and defined expectations are essential to delivering high-quality travel experiences.

Our role as a travel advisor

TGA Tour and Travel LLC operates as a travel advisor and intermediary between clients and independent travel service providers, including:

  • Airlines
  • Hotels
  • Transportation providers
  • Tour operators
  • Private aviation operators
  • Government and visa authorities

We do not own or control these suppliers.

Service fees and pricing

Our services are based on professional planning, coordination, and travel management.

Service fees may apply for:

  • Travel consultation and planning
  • Booking management
  • Concierge services
  • Modifications, changes, or cancellations
  • Additional or special requests

All applicable fees are outlined in our official Pricing Guide and are communicated prior to confirmation.

Payments made in cryptocurrency are subject to market volatility and may vary in value. The Company does not guarantee exchange rates or value stability for cryptocurrency transactions.

Minimum service engagement

Our services are subject to a minimum service fee, which applies regardless of booking size or final transaction value.

This fee reflects the professional time, expertise, and resources required to provide high-quality service.

Certain services, particularly pilgrimage travel programs, may involve coordination with government systems, religious authorities, and regulated platforms. These processes are outside the Company's control and may affect timing, availability, or outcomes.

Customer responsibilities

To ensure a smooth booking process, customers are responsible for:

  • Providing complete and accurate information
  • Submitting all travel requirements at the time of booking
  • Reviewing all travel documents and confirmations

Additional requests made after booking may result in additional service fees.

Supplier control and limitations

The Company does not guarantee the performance, availability, or outcomes of services provided by third-party suppliers.

TGA Tour and Travel LLC is not responsible for the acts, errors, omissions, or performance of third-party suppliers.

Travel services are provided by independent third-party suppliers.

As a result:

  • Availability and pricing are subject to change
  • Services may be modified due to operational or regulatory reasons
  • Cancellation and refund policies are determined by suppliers

High-value travel services

For high-value or complex travel arrangements, including private aviation and luxury travel programs, customized pricing structures may apply.

These will be clearly communicated and agreed upon prior to proceeding.

Legal framework

All services are provided in accordance with:

Customers are encouraged to review these documents before confirming any booking.

Acknowledgement

By submitting a booking request or making payment, the customer confirms that they:

  • Understand the nature of our services
  • Accept applicable service fees
  • Agree to the Company's policies and terms

Our services are designed for clients who value expertise, efficiency, and premium travel experiences.

All provisions of this transparency note apply to the fullest extent permitted by applicable law.

The customer acknowledges that travel services are subject to external factors beyond the Company's control and accepts the associated risks.

Travel, professionally managed with clarity and care.

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