FAQ
Questions before your journey
A selection of common questions about visas, rituals, and practical details. For anything more specific, you are welcome to contact us directly.
Umrah & general
Are you a licensed agency for Umrah and Ziyarat tours?+
Yes. Marefat Pilgrimage operates with full licensing and works exclusively with accredited partners in Saudi Arabia and Iraq. Copies of licenses can be provided on request.
How large are your groups?+
Most of our scheduled groups are kept intentionally small to maintain a calm atmosphere and allow space for individual questions. Private family-only programs are also available.
Visa & documents
Do you assist with e‑visas and other documentation?+
Yes. Our team will guide you through the visa process step‑by‑step, including required documents, photos, and any health or vaccination confirmations needed at the time of travel.
How early should I begin the visa process?+
For most departures, we recommend starting preparations at least 6–8 weeks in advance. For peak seasons such as Ramadan and Hajj, earlier is strongly advised.
Ihram & rituals
Will there be guidance for rituals in my language?+
Yes. Our scholars and guides provide explanations in English, Persian, and Arabic on most departures. German support can be arranged on selected programs or privately.
Can you accommodate first‑time pilgrims?+
Absolutely. Many of our guests are performing Umrah or Hajj for the first time. We provide gentle, step‑by‑step guidance to ensure you feel prepared and reassured.
Practical & packing
Do you provide packing lists and practical guidance?+
Yes. Before departure you will receive a concise packing list, climate notes, and tips for staying comfortable and healthy during the journey.
Can you handle special needs or mobility considerations?+
Please inform us early of any medical needs or mobility limitations. We work with local partners to arrange appropriate rooms, wheelchairs, and support where possible.