Terms & Conditions

INTRODUCTORY LEGAL NOTICE

These Terms and Conditions constitute a legally binding agreement between the Customer and TGA Tour and Travel LLC, a travel services company registered in the State of Florida, United States.

These Terms govern all travel services arranged, sold, or facilitated by the Company, including services marketed under the trade name Marefat Pilgrimage.

Customers are strongly advised to read these Terms and Conditions carefully before requesting services, submitting travel documents, or making any payment.

By making a booking, requesting travel services, submitting documentation, or making any form of payment to TGA Tour and Travel LLC, the Customer confirms that they have read, understood, and agreed to be legally bound by these Terms and Conditions.

If the Customer does not agree with these Terms and Conditions, the Customer must not proceed with any booking or payment.

These Terms and Conditions apply to all services provided by the Company unless otherwise stated in a written agreement issued by TGA Tour and Travel LLC.

These Terms and Conditions govern the relationship between TGA Tour and Travel LLC ("Company", "we", "our", or "us") and the person making a booking or participating in travel services ("Customer", "Traveler", or "Booker").

By requesting services, submitting documents, or making payment, the Customer agrees to these Terms and Conditions.

KEY CUSTOMER NOTICE

By making a booking, submitting travel documents, or making any payment to TGA Tour and Travel LLC, the Customer acknowledges and agrees to the following important conditions:

• All bookings are subject to these Terms and Conditions.
• Company service fees and transaction processing fees are non-refundable.
• Cancellation policies vary depending on the type of travel service booked.
• Visa approval is not guaranteed and visa processing fees are non-refundable.
• TGA Tour and Travel LLC acts as an intermediary between the Customer and travel suppliers.
• Travel itineraries may change due to operational, safety, or regulatory requirements.
• Participation in pilgrimage travel involves physical and logistical risks.
• Customers are responsible for ensuring they possess valid travel documents and are medically fit for travel.

Customers are strongly encouraged to read these Terms and Conditions carefully before completing any booking or payment.

Failure to read these Terms does not exempt the Customer from the obligations contained herein.

SECTION 1 – GENERAL INFORMATION

1.1 DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions apply:

Company Refers to TGA Tour and Travel LLC, including its employees, representatives, agents, and service partners.

Marefat Pilgrimage A trade name and operational brand owned and operated by TGA Tour and Travel LLC for religious travel and pilgrimage services.

Customer / Traveler Any individual participating in travel services provided or arranged by the Company.

Booker The person who makes a booking and payment for one or more travelers.

Supplier Any third-party provider of travel services including airlines, hotels, transportation providers, visa authorities, or other travel partners.

Services All travel-related services arranged or coordinated by the Company.

1.2 COMPANY IDENTITY AND BRAND STRUCTURE

TGA Tour and Travel LLC is a travel services company registered in the State of Florida, United States.

The name Marefat Pilgrimage is a trade name and operational brand owned and operated exclusively by TGA Tour and Travel LLC.

Marefat Pilgrimage is not a separate legal entity.

All bookings made under the name Marefat Pilgrimage are legally contracted with TGA Tour and Travel LLC.

The following applies to all bookings:

• All invoices are issued by TGA Tour and Travel LLC
• All payments are made to TGA Tour and Travel LLC
• All contracts and agreements are concluded with TGA Tour and Travel LLC

Customers acknowledge that bookings made under Marefat Pilgrimage create a contractual relationship with TGA Tour and Travel LLC

1.3 CUSTOMER ACCEPTANCE AND TRAVEL AGREEMENT

By making a booking, submitting documents, requesting services, or making payment to TGA Tour and Travel LLC, the Customer confirms that they have read, understood, and accepted the following documents:

• Terms and Conditions
• Privacy Policy
• Refund Policy
• Any additional travel agreements provided by the Company

These documents together constitute the full agreement between the Customer and TGA Tour and Travel LLC.

Acceptance of these policies may occur through:

• Signing a travel agreement
• Electronic acceptance through the Company website
• Confirmation via email or messaging platforms
• Submission of travel documents
• Payment of deposit or full payment
• Confirmation through electronic booking systems

The Company may send confirmations or agreements through:

• CRM systems
• Online booking platforms
• Customer portals
• Email confirmation systems

Customers are responsible for reviewing these documents.

Electronic confirmation through such systems shall have the same legal validity as a handwritten signature.

The Customer acknowledges that electronic acceptance shall constitute legally binding consent under applicable electronic transaction laws.

1.4 CONSPICUOUS NOTICE AND ACKNOWLEDGMENT

The Customer acknowledges that these Terms and Conditions are provided to the Customer in a clear and accessible manner before completing any booking or payment.

By submitting documents, confirming a booking, or making any form of payment to TGA Tour and Travel LLC, the Customer confirms that they have had the opportunity to review these Terms and Conditions in full.

The Customer further acknowledges that failure to read these Terms and Conditions does not release the Customer from the obligations contained herein.

The Customer agrees that acceptance of these Terms and Conditions may occur through electronic acceptance, written confirmation, submission of documents, or payment of any travel service.

Such acceptance shall be considered legally binding.

1.5 PRE-BOOKING DISCLOSURE AND ACKNOWLEDGMENT

Before completing any booking or making any payment to TGA Tour and Travel LLC, the Customer confirms that they have been informed of and understand the following key conditions:

• Travel services arranged by the Company are subject to these Terms and Conditions.
• TGA Tour and Travel LLC acts primarily as an intermediary between the Customer and independent travel suppliers.
• Company service fees and transaction processing fees are non-refundable.
• Cancellation policies vary depending on the type of travel service booked.
• Visa approvals are not guaranteed and visa fees are non-refundable once submitted.
• Travel itineraries may change due to operational, safety, supplier, or government requirements.
• Pilgrimage travel may involve physical effort, crowded conditions, and authority-imposed restrictions.
• Refund processing timelines may depend on the policies and procedures of third-party suppliers.

By making a booking, submitting travel documents, or making payment, the Customer confirms that they have reviewed these conditions and accept them as part of the travel agreement.

The Customer acknowledges that failure to read the Terms and Conditions or related policies does not exempt the Customer from the obligations contained in those documents.

1.6 ELECTRONIC COMMUNICATIONS CONSENT

The Customer agrees that TGA Tour and Travel LLC may communicate with the Customer electronically for the purposes of providing travel services.

Such electronic communications may include, but are not limited to:

• booking confirmations
• invoices and payment confirmations
• travel itineraries
• travel instructions
• visa processing communications
• Customer service communications
• contractual documents and agreements

Electronic communications may be delivered through:

• email
• Customer Relationship Management (CRM) systems
• online booking platforms
• Customer portals
• messaging applications
• electronic document services

The Customer acknowledges and agrees that electronic communications shall have the same legal effect as written and signed documents.

The Customer is responsible for ensuring that their contact information is accurate and for regularly reviewing communications sent by the Company.

Failure to review electronic communications does not release the Customer from obligations arising from these Terms and Conditions or from the travel services booked.

1.7 CUSTOMER COMMUNICATION RESPONSIBILITY

Customers must provide accurate and valid contact information when booking travel services.

This includes:

• Email addresses
• Telephone numbers
• Messaging contact information where applicable

The Company may communicate travel information through:

• Email
• Telephone calls
• Messaging applications
• CRM systems
• Customer portals
• Electronic document systems

These communications may include:

• Booking confirmations
• Travel itinerary updates
• Airline schedule changes
• Documentation requests
• Visa application updates
• Travel instructions
• Emergency travel notices

Customers are responsible for regularly reviewing communications sent by the Company.

Failure to review communications does not release the Customer from obligations under these Terms.

1.8 BOOKING AUTHORIZATION

The person making the booking (the Booker) confirms that they are authorized to act on behalf of all travelers included in the reservation.

The Booker agrees to inform all travelers about:

• Terms and Conditions
• Refund policies
• Travel requirements
• Visa requirements

All travelers are bound by these Terms.

1.9 Traveler Representation and Authority

The person making a booking with TGA Tour and Travel LLC (the “Booker”) confirms that they are authorized to act on behalf of all travelers included in the reservation.

The Booker represents and warrants that:

• all travelers have been informed of these Terms and Conditions
• all travelers have agreed to the applicable policies
• all travelers consent to the Booker providing personal information and travel documentation necessary to complete the booking

The Booker agrees that acceptance of these Terms and Conditions by the Booker shall be considered acceptance on behalf of all travelers included in the booking.

All travelers included in the reservation shall be bound by these Terms and Conditions, the Privacy Policy, the applicable cancellation policies, and any additional travel agreements issued by TGA Tour and Travel LLC.

If a traveler claims that they were not informed of these Terms, the Booker shall remain responsible for ensuring that all travelers were properly informed before the booking was made.

TGA Tour and Travel LLC shall not be responsible for disputes between the Booker and other travelers regarding acceptance of these Terms and Conditions.

1.10 CUSTOMER RESPONSIBILITY FOR INFORMATION

Customers must provide accurate information during booking.

This includes:

• Names
• Passport details
• Contact information
• Travel documentation

The Company is not responsible for issues resulting from incorrect information.

SECTION 2 – SCOPE OF SERVICES

2.1 SCOPE OF SERVICES

TGA Tour and Travel LLC provides a wide range of travel services worldwide.

Services may include but are not limited to:

• Airline ticket reservations
• Hotel reservations and accommodation arrangements
• Luxury travel planning
• Private tours and customized travel programs
• Group travel organization
• Pilgrimage travel programs (Hajj, Umrah, Ziyarat)
• Cruise reservations
• Travel consulting services
• Travel itinerary planning
• Transportation coordination
• Ground transportation arrangements
• Event travel coordination
• Travel management services

The Company may also arrange:

• Private aviation services including charter of private jets and aircraft of all categories
• VIP concierge services including luxury transportation, event reservations, personal assistance, and travel coordination

The Company may provide additional travel-related services without requiring modification of these Terms.

2.2 Travel Planning and Consultation Services

TGA Tour and Travel LLC may provide travel consultation, itinerary planning, destination research, supplier coordination, and other travel planning services at the request of the Customer.

Such services may include but are not limited to:

• customized travel itinerary design
• destination research and recommendations
• coordination with airlines, hotels, and suppliers
• luxury travel planning
• concierge travel services
• private aviation coordination
• pilgrimage travel preparation and guidance

Customers acknowledge that these services require professional time, expertise, and administrative work.

The Company reserves the right to charge consultation or planning fees for such services where appropriate.

Planning and consultation services may be charged even if the Customer ultimately decides not to proceed with the travel booking.

Unless otherwise stated in writing, consultation and planning fees compensate the Company for professional services performed and are non-refundable once the planning work has been completed.

Travel itineraries, research documents, and travel proposals prepared by TGA Tour and Travel LLC remain the intellectual property of the Company and may not be reproduced, distributed, or used for booking through other agencies without the Company’s permission.

Travel plans, itineraries, proposals, and recommendations prepared by the Company are proprietary and remain the intellectual property of TGA Tour and Travel LLC.

They may not be used, shared, or replicated for booking through third parties without the Company’s written consent.

2.3 PRIVATE AVIATION AND HIGH-VALUE TRAVEL SERVICES

For travel services involving private aircraft charter, luxury travel packages, or other high-value travel arrangements, the following additional conditions apply.

Private aviation services arranged by TGA Tour and Travel LLC are provided through independent licensed aircraft operators and aviation service providers. TGA Tour and Travel LLC does not own, operate, maintain, or control any aircraft.

All private aircraft operations are conducted by properly licensed air carriers that exercise full operational control of the flight.

The Company acts solely as an intermediary between the Customer and the aircraft operator.

Customers acknowledge that private aviation services are subject to aviation regulations, weather conditions, aircraft availability, airport restrictions, and operational requirements.

The following conditions apply to private aviation bookings:

• Full payment may be required in advance before aircraft confirmation.
• Certain charter flights may be non-refundable once confirmed due to aircraft scheduling commitments.
• Changes to flight schedules may result in additional costs including aircraft repositioning charges, airport fees, or crew costs.
• Last-minute cancellations may result in 100% loss of charter costs, depending on operator policies.

Aircraft operators may substitute aircraft types when operationally necessary.

TGA Tour and Travel LLC shall not be responsible for:

• aircraft substitutions
• flight delays caused by weather or air traffic control
• airport slot restrictions
• safety-related operational decisions made by the aircraft operator

All operational decisions related to the aircraft, crew, and flight safety are made exclusively by the licensed aircraft operator.

Customers acknowledge that private aviation involves operational risks and logistical requirements beyond the control of the Company.

2.4 HIGH-VALUE BOOKINGS AND SPECIAL ARRANGEMENTS

Certain travel services arranged by the Company may involve high-value transactions including but not limited to:

• private jet charter services
• luxury villa rentals
• exclusive hotel reservations
• luxury transportation services
• customized luxury travel programs
• large group travel arrangements
• concierge-managed travel experiences

Such services may require advance payments, deposits, or full payment prior to confirmation, depending on supplier requirements.

Customers acknowledge that many luxury travel suppliers require non-refundable deposits or full prepayment in order to secure reservations.

In such cases, the Company may be required to transfer funds to suppliers immediately upon booking confirmation.

Customers agree that payments transferred to suppliers under their contractual terms may not be refundable, even if the Customer cancels the booking.

TGA Tour and Travel LLC shall not be responsible for refunding payments that have been transferred to suppliers when such payments are non-refundable according to supplier agreements.

Customers acknowledge that high-value travel arrangements may involve strict supplier cancellation conditions that are outside the control of the Company.

2.5 HIGH-VALUE BOOKING SECURITY AND FINANCIAL COMMITMENT

Certain travel services arranged by TGA Tour and Travel LLC may involve high-value financial commitments, including but not limited to:

• private jet charters
• luxury villa rentals
• exclusive hotel buyouts
• large group travel arrangements
• customized luxury travel programs
• pilgrimage group reservations requiring advance hotel allocations

Such services may require substantial advance payments or full prepayment in order to secure reservations with third-party suppliers.

Customers acknowledge that these suppliers often require the Company to commit financially on behalf of the Customer before the travel services are confirmed.

Once such payments have been transferred to suppliers, the funds may become non-recoverable or subject to strict cancellation penalties imposed by those suppliers.

Accordingly, the Customer agrees that:

• high-value bookings may be subject to strict cancellation conditions;
• deposits or full payments may become non-refundable once transferred to suppliers;
• cancellation of high-value bookings may result in partial or total loss of funds depending on supplier policies.

TGA Tour and Travel LLC shall not be responsible for reimbursing payments that have been transferred to suppliers under their contractual terms.

The Customer further acknowledges that high-value travel arrangements often require early financial commitments and accepts the associated financial risks.

2.6 Private Charter Cancellation and Operational Control

Private aircraft charter services arranged by TGA Tour and Travel LLC are provided through independent licensed aircraft operators and aviation service providers.

TGA Tour and Travel LLC does not own, operate, or control any aircraft. All flights are conducted by properly licensed air carriers that maintain full operational control of the aircraft.

Customers acknowledge that private aviation services are subject to strict contractual terms imposed by aircraft operators.

The following conditions apply to private charter bookings:

• Charter reservations may require full payment in advance before aircraft confirmation.
• Once a charter flight is confirmed, cancellation penalties imposed by the aircraft operator may apply.
• In many cases, charter cancellations may result in partial or total loss of the charter cost depending on the timing of the cancellation and the operator’s contractual terms.
• Aircraft operators may require payment for positioning flights, crew costs, airport charges, and operational expenses even if the charter is cancelled.

Customers acknowledge that TGA Tour and Travel LLC acts solely as an intermediary between the Customer and the aircraft operator.

Any cancellation penalties, operational charges, or contractual obligations imposed by the aircraft operator shall be the responsibility of the Customer.

TGA Tour and Travel LLC shall not be responsible for reimbursing charter costs that become non-refundable under the contractual terms of the aircraft operator.

Operational decisions relating to the aircraft, crew, routing, scheduling, and safety are made exclusively by the licensed aircraft operator.

Delays, aircraft substitutions, schedule adjustments, or operational changes made for safety or regulatory reasons shall not constitute a breach of contract by TGA Tour and Travel LLC.

2.7 Luxury Travel Modifications and Additional Costs

Luxury travel services arranged by TGA Tour and Travel LLC may involve customized travel planning, premium accommodations, private transportation, concierge services, and private aviation arrangements.

Customers acknowledge that customized luxury travel services often involve dynamic pricing and operational adjustments depending on supplier availability and travel conditions.

If a customer requests modifications to a confirmed travel arrangement, including but not limited to:

• itinerary changes
• flight schedule changes
• aircraft upgrades or substitutions
• hotel changes or upgrades
• additional concierge services
• ground transportation changes
• additional travel services or special requests

such modifications may result in additional costs imposed by the relevant suppliers.

Customers agree that all additional costs resulting from requested modifications must be paid by the Customer.

TGA Tour and Travel LLC shall communicate any additional charges to the Customer before confirming such modifications whenever reasonably possible.

If a requested modification requires immediate action to secure availability, the Company may proceed with the modification upon Customer authorization and the Customer agrees to cover any additional supplier charges resulting from such modification.

TGA Tour and Travel LLC shall not be responsible for absorbing additional costs resulting from Customer-requested changes or supplier-imposed price adjustments.

2.8 ROLE AS TRAVEL INTERMEDIARY

TGA Tour and Travel LLC acts primarily as an intermediary between Customers and third-party suppliers.

Suppliers may include:

• Airlines
• Hotels
• Transportation companies
• Charter aviation providers
• Tour operators
• Pilgrimage authorities
• Concierge service partners

The Company does not own or control these suppliers.

The Company is not responsible for supplier actions, operational decisions, service quality, or service disruptions.

The Company acts solely as an independent travel advisor and intermediary between the Customer and third-party travel suppliers.

The Company does not own, operate, or control any airlines, hotels, transportation providers, or other travel service providers.

All travel services are provided by independent third-party suppliers who are solely responsible for their services.

Where applicable law classifies a booking as a “package” or similar regulated travel arrangement, the Company’s obligations shall be limited strictly to the minimum requirements imposed by such law, and no additional obligations shall be implied.

SUPPLIER PRICING AND AVAILABILITY

Travel service prices and availability are determined by independent suppliers including airlines, hotels, transportation providers, and other travel partners.

Prices may change due to supplier adjustments, currency fluctuations, fuel surcharges, government taxes, or operational requirements before booking confirmation.

TGA Tour and Travel LLC does not control supplier pricing and shall not be responsible for changes in supplier pricing or availability before booking confirmation.

SECTION 3 – PILGRIMAGE TRAVEL PROVISIONS

3.1 HAJJ SERVICES

For Hajj travel programs:

TGA Tour and Travel LLC acts primarily as an assistant before Hajj and as a guide during the pilgrimage.

The Company may assist with:

• Pre-registration
• Application preparation
• Guidance in selecting available Hajj packages

All official Hajj arrangements including accommodation, transportation, logistics, and scheduling are organized and controlled exclusively by the Saudi Ministry of Hajj and Umrah (MoH).

TGA Tour and Travel LLC has no control over decisions made by the Saudi Ministry of Hajj.

Applicants must cooperate with the Company by providing requested documents, confirmations, or information during the booking or registration process.

Failure to provide requested information may delay or prevent the booking process.

3.2 Hajj and Umrah Government Authority Notice

Hajj and Umrah travel programs are subject to regulations and administrative control of the Kingdom of Saudi Arabia, including the Saudi Ministry of Hajj and Umrah and other relevant governmental authorities.

TGA Tour and Travel LLC does not control and cannot influence decisions made by Saudi authorities regarding:

• Hajj quotas and pilgrim allocations
• pilgrimage permits and registrations
• Nusuk or other official pilgrimage platforms
• visa approvals or rejections
• accommodation allocations during Hajj
• transportation arrangements within Saudi Arabia
• scheduling of pilgrimage rituals
• access to religious sites

All official pilgrimage services during Hajj, including accommodation, transportation, and logistical arrangements, are organized under the authority of the Saudi Ministry of Hajj and Umrah and its authorized operators.

TGA Tour and Travel LLC acts only as a travel intermediary and pilgrimage assistance provider.

The Company may assist Customers with:

• registration guidance
• travel planning
• visa assistance
• travel arrangements related to the pilgrimage

However, the Company cannot guarantee:

• acceptance of a pilgrim for Hajj
• successful registration in official Hajj platforms
• visa issuance
• access to specific accommodations or services during Hajj

Changes in Saudi government regulations, pilgrimage quotas, administrative decisions, or operational arrangements may occur at any time and are outside the control of TGA Tour and Travel LLC.

Such changes shall not constitute a breach of contract by the Company and shall not entitle the Customer to compensation beyond the refund conditions stated in the applicable cancellation policies.

3.3 Pilgrimage Physical Ability and Ritual Completion

Participation in pilgrimage travel, including but not limited to Hajj, Umrah, and Ziyarat, may involve significant physical effort, long walking distances, exposure to high temperatures, crowded environments, and demanding travel conditions.

Travelers are responsible for ensuring that they are physically and medically capable of participating in pilgrimage activities before undertaking such travel.

TGA Tour and Travel LLC does not provide medical evaluation or determine whether a traveler is physically fit to perform pilgrimage rituals.

The Company shall not be responsible if a traveler is unable to perform or complete certain religious rituals due to:

• illness or medical conditions
• physical exhaustion
• mobility limitations
• crowd conditions
• extreme weather conditions
• instructions issued by authorities
• logistical or operational restrictions during pilgrimage activities

Pilgrimage travel involves inherent physical and logistical challenges, and travelers acknowledge that completion of all rituals cannot be guaranteed.

Inability to complete certain rituals or pilgrimage activities shall not constitute a failure of the travel services provided by TGA Tour and Travel LLC and shall not entitle the traveler to refunds, compensation, or damages.

Travelers are strongly encouraged to consult medical professionals before undertaking pilgrimage travel if they have health concerns.

3.4 Group Coordination and Traveler Responsibility

Pilgrimage travel organized under Marefat Pilgrimage may involve group coordination, scheduled transportation, and organized travel activities.

Travelers participating in such programs are expected to follow the instructions of group leaders, guides, and authorized representatives of TGA Tour and Travel LLC.

Travelers are responsible for:

• arriving on time for scheduled transportation
• following group schedules and meeting points
• complying with instructions provided by group leaders or guides
• maintaining communication with the group during organized activities

If a traveler voluntarily separates from the group, fails to follow the group schedule, or misses scheduled transportation or activities, the traveler shall be responsible for any resulting consequences.

Such consequences may include but are not limited to:

• missed transportation
• missed pilgrimage activities
• additional transportation costs
• accommodation changes
• logistical difficulties

TGA Tour and Travel LLC shall not be responsible for any costs, delays, or difficulties resulting from a traveler’s failure to follow group instructions or schedules.

Any additional costs required to rejoin the group or continue the travel program shall be the sole responsibility of the traveler.

3.5 Religious Site Access and Authority Restrictions

Access to religious sites during pilgrimage travel, including but not limited to Hajj, Umrah, and Ziyarat, may be subject to regulations and operational decisions made by local authorities, government institutions, security services, or site administrators.

Such authorities may impose restrictions including but not limited to:

• temporary closure of religious sites
• crowd-control measures
• restricted access times
• changes to visitor routes
• security-related access limitations

These restrictions may occur without prior notice and are outside the control of TGA Tour and Travel LLC.

If access to a religious site becomes restricted or unavailable due to decisions made by authorities or site administrators, the Company may modify the itinerary or adjust travel arrangements accordingly.

Such changes shall not constitute a failure of the travel services provided and shall not entitle travelers to refunds, compensation, or damages.

Travelers acknowledge that pilgrimage travel often involves conditions and restrictions imposed by authorities that may affect access to religious sites.

SECTION 4 – TRAVEL OPERATIONS

4.1 ITINERARY CHANGES AND SUBSTITUTIONS

Travel itineraries provided by TGA Tour and Travel LLC are intended as general guides for travel services and pilgrimage programs.

Due to the nature of international travel and pilgrimage activities, changes to travel itineraries may be necessary.

Such changes may occur due to circumstances including but not limited to:

• airline schedule changes
• hotel availability issues
• transportation delays
• weather conditions
• government restrictions
• safety concerns
• crowd-control measures at religious sites
• operational decisions by suppliers
• instructions from local authorities or pilgrimage authorities

TGA Tour and Travel LLC reserves the right to modify travel itineraries when necessary to ensure operational feasibility, safety, or compliance with local regulations.

Such modifications may include:

• changes to travel schedules
• substitution of accommodations
• changes to transportation providers
• adjustments to sightseeing programs
• modification of pilgrimage site visit times
• rearrangement of travel routes

Where reasonably possible, the Company will attempt to provide services of comparable standard to those originally planned.

However, itinerary changes or substitutions that occur due to operational, safety, regulatory, or logistical reasons shall not constitute a breach of contract.

Such changes shall not entitle the Customer to refunds, compensation, or damages, provided that the overall purpose of the travel program remains substantially fulfilled.

Customers acknowledge that pilgrimage travel and international group travel may require flexibility due to conditions beyond the control of the Company.

4.2 Booking Confirmation Clause

A travel booking is only considered confirmed once TGA Tour and Travel LLC has issued a written booking confirmation or travel agreement to the Customer.

Submission of a request, payment, or travel documents alone does not constitute a confirmed reservation until such confirmation has been issued.

4.3 PAYMENTS, SERVICE FEES AND PROCESSING FEES

Payments made to TGA Tour and Travel LLC may include:

• Supplier charges
• Government taxes and fees
• Company service charges
• Administrative fees
• Transaction processing fees

Transaction processing fees may be charged by:

• Banks
• Payment processors
• Credit card providers
• Financial institutions

These fees:

• Are not controlled by TGA Tour and Travel LLC
• Are charged by third-party financial institutions
• Are the full responsibility of the Customer

The Customer agrees that:

• All transaction processing fees must be paid by the Customer in full
• Processing fees are non-refundable

Company service charges compensate the Company for:

• travel consultation
• booking management
• coordination with suppliers
• administrative and operational work

The Customer agrees that:

• All service fees charged by the agency must be paid in full
• These service fees remain the property of the agency once the booking service has been performed
• Service charges are non-refundable under any circumstance

This includes but is not limited to:

• cancellations
• supplier cancellations
• airline schedule changes
• visa rejection
• government travel restrictions
• force majeure events

Service fees may be required at different stages of the service process, including but not limited to:

• prior to the commencement of travel planning or consultation services
• prior to booking confirmation
• during the course of service delivery where additional services are requested

The Company reserves the right to require full or partial payment of service fees before commencing work or confirming any travel arrangements.

TGA Tour and Travel LLC may suspend, delay, or refuse services if applicable fees are not paid as requested.

The Company is under no obligation to commence or continue any service until the applicable service fees have been paid.

CRYPTOCURRENCY PAYMENTS

The Company may accept payment in cryptocurrency at its sole discretion.

All cryptocurrency payments are considered final, irreversible, and non-refundable once confirmed on the blockchain.

The value of cryptocurrency payments shall be determined at the time of transaction based on the exchange rate used by the Company or its payment processor.

The Company shall not be responsible for any fluctuations in cryptocurrency value before, during, or after the transaction.

Any refunds, if applicable, will be processed at the Company’s discretion and may be issued in fiat currency or cryptocurrency based on the value at the time of the refund, not the original transaction value.

Customers are solely responsible for ensuring that the correct wallet address and payment details are used. The Company is not responsible for payments sent to incorrect or invalid addresses.

4.4 TRAVEL CONSULTATION, PLANNING AND SERVICE FEES

TGA Tour and Travel LLC charges professional fees for travel consultation, planning, booking management, coordination, and concierge services.

These fees compensate the Company for its expertise, time, administrative work, and coordination with third-party suppliers.

Applicable service fees may include, but are not limited to:

Travel Consultation & Booking Fee

A professional fee may be charged for bookings where supplier commission is applicable.This fee covers consultation, booking management, and coordination services.

Travel Planning & Concierge Fees

Planning fees may apply for customized travel services, including itinerary design, supplier coordination, and concierge services.

Planning fees may vary depending on:

• complexity of the itinerary
• number of travelers
• level of service required
• type of travel arrangement

Air Booking Service Fees

Service fees may be charged per traveler for airline ticket bookings, including business and first-class reservations.

Additional Travelers

Additional service fees may apply for each traveler included in a booking beyond the base number of travelers.

Additional Requests After Booking

Requests made after booking confirmation, including additional services, reservations, or modifications, may be subject to additional service fees.

Specialized Travel Coordination

Requests requiring advanced coordination with airlines, suppliers, or third parties (including medical arrangements, traveling with animals, or special documentation) may be subject to additional service fees based on complexity.

Changes and Rebookings

Any modification to confirmed travel arrangements may be subject to change or rebooking fees depending on the nature and complexity of the request.

Cancellations

Cancellation handling may be subject to service fees in addition to any supplier-imposed cancellation penalties.

Minimum Engagement Fee

All services are subject to a minimum engagement fee, regardless of booking size, service type, or transaction value.

This minimum fee applies even in cases of:

• single-service bookings
• advisory or consultation-only requests
• partial or incomplete bookings

The minimum service fee applies regardless of whether a booking is completed and covers consultation, research, and professional services provided by the Company.

The minimum service fee becomes payable once the Company begins providing consultation, research, or travel planning services, regardless of whether a booking is completed.

Pricing Reference

All applicable service fees are outlined in the Company’s official Pricing Guide, which is provided to the Customer prior to booking.

Non-Refundable Fees

All Company service fees are non-refundable once the service has been performed, regardless of cancellation, supplier changes, or other circumstances.

Pricing Acknowledgment

By confirming a booking, the Customer acknowledges that:

• they have received and reviewed the Company’s Pricing Guide
• they understand the applicable service fees
• they agree to all charges associated with the requested services

Client Request Responsibility

Customers are responsible for providing all travel requirements, preferences, and special requests at the time of booking.

The Company shall not be responsible for:

• missed arrangements
• unavailable services
• additional costs

resulting from late or incomplete requests.

Additional requests made after booking may result in additional service fees.

Payment Obligation for Service Fees

The Customer agrees that all applicable service fees must be paid in full as invoiced by the Company.

Failure to pay applicable service fees may result in:

• suspension of services
• cancellation of bookings
• refusal of future services

The Company reserves the right to recover unpaid fees, including administrative and legal costs where permitted by law.

Fee Adjustment and Discretion

The Company reserves the right to adjust, waive, or modify service fees at its sole discretion depending on:

• client relationship
• booking value
• service complexity
• commercial considerations

Such adjustments do not create any obligation for the Company to provide similar pricing or conditions in future bookings.

High-Value Travel Management Fees

For travel arrangements exceeding a certain value threshold (including but not limited to $50,000), the Company may apply a service fee based on a percentage of the total trip cost instead of standard service fees.

Such percentage-based fees:

• may be calculated as a percentage of the total travel cost
• will be confirmed and agreed with the Customer prior to proceeding
• apply primarily to high-value, complex, or fully managed travel arrangements

The Customer acknowledges that such pricing structures may replace or supplement standard service fees depending on the nature of the booking.

Priority and Urgent Service Fees

Requests requiring immediate handling, last-minute bookings, or services outside standard business hours may be subject to additional fees.

These fees may include:

• urgent handling fees
• same-day service fees
• after-hours service fees

Membership Services

The Company may offer optional membership programs providing Customers with reduced service fees, priority handling, and additional benefits.

Membership conditions include:

• Membership fees are billed on a recurring basis and are non-refundable once charged
• Benefits apply only during an active membership period
• Membership does not cover third-party supplier costs
• Services are subject to reasonable and fair usage
• The Company reserves the right to modify or discontinue membership programs at its discretion

Pilgrimage Travel Service Fees

For pilgrimage travel programs (including Hajj, Umrah, and Ziyarat), the Company may charge service fees for:

• travel coordination
• registration assistance
• documentation handling
• group organization
• on-ground support and guidance

These service fees are separate from any amounts paid to government authorities, official platforms, or third-party suppliers.

The Customer confirms that all applicable service fees have been clearly presented and explicitly accepted prior to any payment or booking confirmation.

No service will be provided without such acceptance.

4.5 VISA PROCESSING

The Company may assist Customers with visa applications.

However:

• The Company has no control over visa approval decisions
• Visa processing times may be longer than expected
• Visa applications may be rejected

In all cases:

• Visa fees are non-refundable
• Company service charges are non-refundable
• Transaction processing fees are non-refundable

This rule applies to visa services provided by:

• TGA Tour and Travel LLC
• Marefat Pilgrimage

Visa rejection does not cancel or change any cancellation policies.

4.6 MAREFAT PILGRIMAGE CANCELLATION POLICY

The following cancellation policy applies only to pilgrimage group tours organized under Marefat Pilgrimage.

More than 90 days before departure

• 80% refund

60 – 89 days before departure

• 70% refund

30 – 59 days before departure

• 50% refund

Less than 30 days before departure

• No refund

Visa rejection does not change this cancellation policy.

4.7 REFUNDS AND REFUND PROCESSING

Except as expressly stated in Section 4.5 for Marefat Pilgrimage group tours, refund eligibility depends on the policies of the relevant travel suppliers.

In all cases, the following amounts are not refundable:

• Agency service fees
• Transaction processing fees
• Visa processing fees once the application has been submitted

If a refund is issued by the supplier:

• Service charges will be deducted
• Processing fees will be deducted

Refund processing may take:

• Up to 6 weeks after the refund request has been submitted to the supplier

However in some cases refunds may take longer depending on airline, supplier, or banking procedures.

TGA Tour and Travel LLC has no control over supplier refund timelines.

For payments made using cryptocurrency, refunds (if applicable) will be processed at the Company’s discretion and may be issued in fiat currency or cryptocurrency based on the value at the time of the refund.

The Company is not responsible for any changes in cryptocurrency value between the time of payment and the time of refund.

4.8 NO-REFUND SUPPLIER CASES AND SERVICE FEES

In certain cases, third-party suppliers (including airlines, hotels, transportation providers, or other service providers) may apply strict non-refundable conditions.

The Customer acknowledges and agrees that:

• Some travel services may be completely non-refundable once booked or confirmed
• Suppliers may deny any refund regardless of the reason for cancellation
• Refund eligibility is determined solely by the supplier’s policies

In such cases:

• The Customer may receive no refund from the supplier
• TGA Tour and Travel LLC shall not be responsible for providing refunds in place of the supplier

Service Fees in No-Refund Cases

The Customer further agrees that:

• Company service fees remain fully applicable and non-refundable
• Cancellation handling and administrative work performed by the Company are subject to applicable service fees
• Such fees will be charged even if the Customer receives no refund from the supplier

These fees compensate the Company for:

• booking coordination
• supplier communication
• cancellation processing
• administrative work
• professional time and expertise

Customer Acknowledgment

By confirming a booking, the Customer acknowledges that:

• cancellation of travel services may result in total loss of funds paid to suppliers
• Company service fees will still apply regardless of supplier refund outcome
• the Company is not responsible for supplier refund decisions

4.9 REFUND PAYMENT METHOD

Any approved refund will only be issued under the following conditions:

• Refunds will be processed only to the original form of payment used for the booking
• Refunds will be issued only to the person who made the payment (the booker)

Refunds will not be issued directly to travelers unless the traveler was the original payer.

If the original form of payment is no longer available:

• The Company may provide a specific refund authorization form
• The booker must complete and sign this form
• The Company may request identification to verify the identity of the person requesting the refund

The Company reserves the right to request documentation necessary to verify the identity of the payment holder before issuing a refund.

4.10 FORCE MAJEURE

The Company is not responsible for events beyond its control including:

• Natural disasters
• Pandemics
• War or political instability
• Government travel restrictions
• Airline operational disruptions
• Flight cancellations

In such cases:

• Refunds depend entirely on supplier policies
• Service charges remain non-refundable
• Processing fees remain non-refundable

SECTION 5 – TRAVELER RESPONSIBILITIES

5.1 TRAVELER CONDUCT

Members of Marefat Pilgrimage groups must:

• Behave respectfully
• Follow religious conduct standards
• Respect local customs

Travelers must follow:

• Laws of the destination country
• Local regulations

Travelers violating these rules may be:

• Removed from the group

Removal from a group due to misconduct will result in:

• No refund

5.2 DEPORTATION

If a traveler is deported or removed from a country by authorities:

All resulting costs are the responsibility of the traveler.

These costs may include:

• Transportation costs
• Accommodation costs
• Administrative penalties
• Government fines

The Company is not responsible for these costs even if visa assistance was provided.

5.3 Traveler Liability for Property Damage

Travelers are responsible for their personal conduct and behavior during all travel services arranged by TGA Tour and Travel LLC, including accommodation, transportation, and organized travel activities.

If a traveler causes damage to property belonging to hotels, transportation providers, aircraft operators, pilgrimage accommodations, or other travel service suppliers, the traveler shall be fully responsible for the cost of repairing or replacing such property.

Such property may include but is not limited to:

• hotel rooms or hotel facilities
• transportation vehicles including buses or private cars
• aircraft interiors
• airport or terminal facilities
• pilgrimage accommodations
• equipment or property belonging to suppliers

If a supplier or service provider imposes charges for property damage caused by a traveler, the traveler agrees to pay such charges directly to the supplier or reimburse TGA Tour and Travel LLC if the Company is required to settle such charges on the traveler’s behalf.

TGA Tour and Travel LLC shall not be responsible for damages caused by travelers to third-party property.

The Company reserves the right to recover any costs, penalties, or expenses resulting from property damage caused by a traveler.

5.4 TRAVEL DOCUMENT RESPONSIBILITY

Travelers are responsible for valid:

• Passports
• Visas
• Residence permits
• Vaccination certificates
• Entry permits

The Company does not guarantee visa approval or entry into any country.

5.5 HEALTH RESPONSIBILITY

Travelers are responsible for ensuring they are medically fit to travel.

The Company is not responsible for:

• Illness
• Injury
• Medical emergencies
• Health complications during travel

Travel insurance is strongly recommended.

5.6 BAGGAGE AND PERSONAL PROPERTY

The Company is not responsible for:

• Lost baggage
• Stolen belongings
• Damaged luggage
• Personal item loss

This applies before, during, and after travel.

SECTION 6 – LEGAL AND LIABILITY PROVISIONS

6.1 MEDIA AND MARKETING CONSENT

Photos, videos, or audio recordings may be taken during travel programs organized by the Company.By participating in these programs, the Customer grants permission to TGA Tour and Travel LLC to use such materials for marketing, promotional, advertising, social media, and website purposes.Customers who do not wish to appear must notify the Company in writing before travel.

6.2 RIGHT TO REFUSE SERVICE

The Company may refuse or terminate services in cases including:

• Violation of these Terms
• Unsafe or disruptive behavior
• Legal violations
• Unauthorized chargebacks

No refund will be provided in such cases.

6.3 CHARGEBACK PROTECTION

Customers agree to contact TGA Tour and Travel LLC and make a good-faith effort to resolve any issue before initiating a chargeback or payment dispute.

An unauthorized chargeback is considered a violation of these Terms and Conditions.

If a chargeback is initiated without prior good-faith effort to resolve the issue directly with the Company, the Company reserves the right to take the following actions:

• Immediate suspension of services
• Immediate cancellation of any active or future bookings
• Immediate termination of travel arrangements where legally and operationally possible
• Refusal of future bookings
• Recovery of administrative costs
• Recovery of legal fees and collection costs where permitted by law

The Customer acknowledges that an unjustified chargeback may result in cancellation of travel services without refund.

The Customer acknowledges that initiating a chargeback without valid legal grounds may be considered a breach of these Terms and may result in legal action where permitted by law.

6.4 FRAUD PREVENTION AND PAYMENT AUTHORIZATION

By making a payment to TGA Tour and Travel LLC, the Customer confirms that they are the authorized holder of the payment method used for the transaction or that they have obtained proper authorization from the payment method holder.

The Customer agrees that all payments made for travel services represent a valid and authorized transaction.

The Company reserves the right to request verification of payment authorization, which may include:

• identity verification
• proof of card ownership
• signed payment authorization forms
• copies of identification documents
• confirmation from the card issuing bank

If payment authorization cannot be reasonably verified, TGA Tour and Travel LLC reserves the right to:

• suspend the booking
• delay travel services
• cancel the reservation
• refuse future bookings

Any costs resulting from fraudulent or unauthorized payment attempts shall be the responsibility of the Customer.

The Customer agrees that submitting a payment constitutes confirmation that the payment method is authorized and valid.

The Company shall not be liable for any financial loss resulting from fraudulent use of payment methods by third parties.

The Customer agrees that initiating a payment dispute for a valid and authorized transaction may be considered fraudulent activity and may result in cancellation of services and legal action where permitted by law.

6.5 NON-RELIANCE CLAUSE

The Customer acknowledges that all travel services are provided based solely on the written information, booking confirmations, and official documentation issued by TGA Tour and Travel LLC or the relevant travel suppliers.

The Customer agrees that:

• Any travel information provided verbally by employees, representatives, guides, or third parties is considered informational only.
• Verbal statements or informal communications do not constitute binding promises or guarantees.
• The Customer does not rely on any representation, promise, or expectation that is not expressly stated in written documentation issued by the Company.

The Customer agrees that no claim may be made against TGA Tour and Travel LLC based on alleged verbal statements, expectations, assumptions, or informal advice that is not contained in the official booking documentation.

6.6 Online Reviews, Public Statements, and Defamatory Conduct

TGA Tour and Travel LLC respects the right of Customers to share honest opinions and lawful feedback regarding travel services.

However, the Customer agrees not to publish, distribute, or communicate any statement about TGA Tour and Travel LLC, Marefat Pilgrimage, its employees, representatives, guides, or service partners that is knowingly false, misleading, defamatory, abusive, threatening, harassing, or malicious.

This includes, but is not limited to, statements made through:

• social media platforms
• online review platforms
• messaging applications
• public forums
• blogs or websites
• email distributions
• video-sharing platforms

The Customer further agrees not to publish confidential booking information, personal information of Company staff, or private communications in a misleading or malicious manner.

Nothing in this section is intended to restrict the Customer from providing lawful, honest, and good-faith feedback based on actual experience.

If the Company reasonably believes that false, defamatory, or malicious statements have been published, the Company reserves the right to take appropriate action, including:

• requesting correction or removal of the content
• responding publicly to clarify inaccurate statements
• pursuing legal remedies where permitted by applicable law

This section does not limit any rights or remedies otherwise available to the Company under applicable law.

6.7 SUPPLIER INSOLVENCY AND SERVICE FAILURE

TGA Tour and Travel LLC acts as an intermediary between the Customer and independent travel suppliers.

Travel suppliers may include:

• Airlines
• Hotels
• Cruise operators
• Transportation providers
• Charter aviation providers
• Tour operators
• Pilgrimage authorities
• Other travel service providers

The Company does not own or control these suppliers.

If a supplier becomes insolvent, bankrupt, ceases operations, or fails to deliver services for any reason, the Company shall not be liable for such failure.

In such cases:

• The Company will attempt to assist the Customer in communicating with the supplier.
• Any refunds will depend entirely on the supplier’s policies and financial situation.
• The Company is not required to refund the Customer from its own funds.

Company service fees and processing fees remain non-refundable.

6.8 LIMITATION OF DAMAGES

To the maximum extent permitted by applicable law, TGA Tour and Travel LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from travel services.

This includes but is not limited to:

• Loss of enjoyment of travel
• Emotional distress
• Lost business opportunities
• Lost income
• Additional travel expenses
• Delays or missed connections
• Changes to travel schedules

Under no circumstances shall the total liability of TGA Tour and Travel LLC exceed the total amount of service fees actually received and retained by the Company.

This limitation applies regardless of the legal theory under which a claim is brought.

Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

6.9 SERVICE EXPECTATION DISCLAIMER

Travel services arranged by TGA Tour and Travel LLC involve subjective experiences that may vary from traveler to traveler.

The Company makes reasonable efforts to provide accurate descriptions of travel services, accommodations, transportation, and destinations based on information provided by suppliers and partners.

However, the Customer acknowledges that personal preferences, expectations, and individual perceptions may differ.

The Company does not guarantee that travel services will meet the personal expectations or subjective standards of the Customer.

Differences in opinion regarding:

• hotel quality
• service levels
• accommodation style
• transportation comfort
• destination conditions
• itinerary experiences
• cultural environments

shall not constitute a failure of service.

The Customer agrees that dissatisfaction based solely on subjective expectations or personal preferences shall not be considered a valid basis for refunds, compensation, or legal claims against TGA Tour and Travel LLC.

6.10 LIABILITY AND LIMITATION OF LIABILITY

TGA Tour and Travel LLC acts primarily as an intermediary between the Customer and third-party travel suppliers.

The Company shall not be liable for the acts, omissions, delays, defaults, failures, negligence, or service deficiencies of any third-party supplier.

Third-party suppliers may include:

• Airlines
• Hotels
• Transportation providers
• Cruise operators
• Charter aviation providers
• Tour operators
• Visa processing authorities
• Pilgrimage authorities
• Government agencies
• Any other service provider involved in the trip

To the fullest extent permitted by applicable law, TGA Tour and Travel LLC shall not be liable for:

• Airline delays, cancellations, rescheduling, overbooking, denied boarding, or missed connections
• Hotel closures, overbooking, service issues, maintenance issues, or quality disputes
• Transportation delays, missed transfers, vehicle failures, or route changes
• Loss, theft, delay, or damage of baggage or personal belongings
• Loss of passports, travel documents, cash, jewelry, electronics, medications, or valuables
• Illness, disease, injury, physical weakness, exhaustion, accident, hospitalization, or death
• Emotional distress, disappointment, inconvenience, or loss of enjoyment
• Acts of terrorism, war, civil unrest, strikes, natural disasters, epidemics, pandemics, quarantine, or governmental restrictions
• Visa refusal, delayed visa processing, deportation, detention, denied entry, or removal by authorities
• Religious site closure, restricted access, crowd-control measures, or itinerary changes imposed by authorities
• Any indirect, incidental, consequential, punitive, or special damages

Participation in any trip, pilgrimage, tour, or travel service is undertaken at the traveler’s own risk.

The total liability of TGA Tour and Travel LLC, if any liability is legally established, shall in no event exceed the amount of service fees actually paid directly to the Company for its services.

Company service fees and transaction processing fees remain non-refundable in all events.

Nothing in this section shall exclude liability for death or personal injury caused by negligence where such exclusion is prohibited by law.

Under no circumstances shall the total liability of TGA Tour and Travel LLC exceed the total amount of service fees actually received and retained by the Company.

6.11 INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless TGA Tour and Travel LLC, its officers, directors, employees, agents, and partners from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including legal fees, arising out of or related to:

• the Customer’s breach of these Terms and Conditions

• the Customer’s violation of any applicable law or regulation

• the Customer’s actions, negligence, or misconduct during travel

• any claims brought by third parties arising from the Customer’s conduct

This indemnification obligation shall survive the completion of travel services and the termination of the contractual relationship.

6.12 CLAIMS AND TIME LIMITATION

Any claim, dispute, or request for compensation arising out of or related to the services provided by TGA Tour and Travel LLC must be submitted in writing within thirty (30) days of the event giving rise to the claim.

Any legal action or proceeding must be commenced within one (1) year from the date of the event giving rise to the claim, to the fullest extent permitted by applicable law.

Failure to submit a claim within the specified time period or to initiate legal proceedings within the stated timeframe shall result in the claim being permanently barred.

SECTION 7 – FINAL LEGAL PROVISIONS

7.1 PILGRIMAGE RISK AND CROWD LIABILITY WAIVER

The Customer acknowledges that pilgrimage travel, including but not limited to Hajj, Umrah, Ziyarat, and other religious group travel, involves special conditions and inherent risks.

These risks may include:

• Large crowds
• Long walking distances
• Physical exertion
• Heat exposure
• Fatigue
• Transportation delays
• Congested religious sites
• Restricted movement
• Sudden government or authority instructions
• Health risks related to weather, crowd density, or travel conditions

The Customer understands and accepts that these risks are an inherent part of pilgrimage travel and are outside the Company’s control.

The Customer agrees that TGA Tour and Travel LLC shall not be liable for:

• Physical fatigue
• Heat exhaustion
• Crowd-related discomfort or injury
• Missed rituals caused by crowd conditions or government restrictions
• Delays or inability to access religious sites
• Changes in pilgrimage timing, routes, accommodations, or services imposed by local authorities
• Any hardship normally associated with pilgrimage travel

The Customer voluntarily assumes all such risks related to participation in pilgrimage travel.

7.2 TRAVELER RESPONSIBILITY FOR RELIGIOUS AND LOCAL REGULATIONS

Customers traveling under Marefat Pilgrimage or participating in any pilgrimage-related services must comply with:

• Religious rules and group conduct standards
• Instructions given by group leaders or authorized guides
• Local laws and regulations of the destination country
• Immigration, visa, and security rules
• Health and safety requirements imposed by local authorities

The Customer acknowledges that pilgrimage travel may be subject to strict religious, legal, and cultural regulations.

Failure to comply with such regulations may result in:

• Removal from the group
• Denial of access to religious sites
• Fines or penalties imposed by authorities
• Detention, deportation, or travel restrictions
• Cancellation of participation without refund

Any cost, penalty, fine, or loss arising from the traveler’s failure to comply with religious rules, local regulations, or authority instructions shall be the sole responsibility of the traveler.

TGA Tour and Travel LLC shall not be responsible for any such cost or consequence.

7.3 ENTIRE AGREEMENT

These Terms and Conditions, together with any booking confirmations, invoices, written agreements, and official travel documentation issued by TGA Tour and Travel LLC, constitute the entire agreement between the Customer and the Company.

These documents supersede all prior communications, negotiations, discussions, or representations relating to the travel services.

The Customer acknowledges that no employee, representative, travel guide, agent, or third party has authority to modify or override these Terms and Conditions unless such modification is made in writing and formally issued by TGA Tour and Travel LLC.

The Customer further acknowledges that:

• marketing materials
• promotional descriptions
• verbal explanations
• informal communications
• social media posts

do not constitute contractual guarantees.

Only the written booking documentation and official agreements issued by TGA Tour and Travel LLC shall be considered binding.

Any modification to these Terms and Conditions must be made in writing and formally approved by the Company.

7.4 GOVERNING LAW

These Terms are governed by the laws of the State of Florida, United States.

If the Customer resides in a jurisdiction with mandatory consumer protection laws, such laws shall apply strictly to the minimum extent required by applicable law.

7.5 CLASS ACTION WAIVER

The Customer agrees that any dispute or claim against TGA Tour and Travel LLC shall be brought only in an individual capacity.

The Customer agrees not to participate in any class action, group action, or representative lawsuit against the Company.

7.6 SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

7.7 BINDING ARBITRATION AGREEMENT

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the services provided by TGA Tour and Travel LLC, or any booking made with the Company shall be resolved through binding arbitration, rather than in court, except where prohibited by law.

Arbitration shall be conducted in accordance with the rules of a recognized arbitration organization located in the State of Florida, United States.

The arbitration shall be conducted by a single arbitrator and the decision of the arbitrator shall be final and binding on all parties.

Customers agree that arbitration shall be conducted on an individual basis only.

Customers waive the right to:

• participate in class action lawsuits
• participate in collective arbitration
• bring claims as a representative of other parties

The arbitrator shall have the authority to award the same damages and relief that a court of law could award under applicable law.

Each party shall bear its own legal costs unless the arbitrator determines otherwise.

7.8 VERSION AND UPDATES

TGA Tour and Travel LLC reserves the right to modify, update, or revise these Terms and Conditions at any time when necessary to reflect changes in business practices, legal requirements, or travel industry regulations.

Updated versions of these Terms and Conditions may be published on the Company’s website or provided to Customers through official communication channels.

The version of the Terms and Conditions applicable to a specific booking shall be the version that was in effect at the time the booking was confirmed.

Customers are responsible for reviewing the most current version of these Terms and Conditions before making a booking.

Continued use of the Company’s services after updated Terms have been published shall constitute acceptance of the revised Terms.

7.9 EU RIGHT OF WITHDRAWAL WAIVER

If the Customer is a consumer residing in the European Union, the Customer may have a statutory right to withdraw from certain contracts within 14 days without giving any reason.

However, pursuant to Article 16 of Directive 2011/83/EU, this right of withdrawal does not apply to contracts for travel-related services, including accommodation, transport, leisure activities, or services scheduled for specific dates or periods.

By requesting services, confirming a booking, or making payment, the Customer expressly acknowledges and agrees that the right of withdrawal does not apply to the travel services provided by TGA Tour and Travel LLC.

7.10 CONSUMER PROTECTION COMPLIANCE

Nothing in these Terms and Conditions is intended to exclude or limit any rights that the Customer may have under mandatory consumer protection laws in their country of residence.

If any provision of these Terms is found to be inconsistent with such mandatory laws, that provision shall be interpreted or modified to the minimum extent necessary to comply with applicable law, without affecting the validity of the remaining provisions.

This includes, where applicable, consumer protection laws in the United Kingdom.

7.11 CALIFORNIA CONSUMER NOTICE

If the Customer is a resident of the State of California, the Customer acknowledges that certain rights under California law, including consumer protection laws, may apply.

To the extent required by California law, any provision of these Terms and Conditions that conflicts with non-waivable rights under California law shall be interpreted or applied to the minimum extent necessary to comply with such law.

Nothing in these Terms shall limit any rights that cannot be waived under applicable California law.

SECTION 8 – MEMBERSHIP SERVICES

The Company may offer optional membership programs that provide Customers with reduced fees, priority service, and additional benefits.

Membership conditions include:

• Membership fees are non-refundable once activated
• Benefits apply only during active membership period
• Membership does not cover supplier costs
• Services are subject to fair usage
• The Company reserves the right to modify or terminate membership programs